VALLEY HI NISSAN
  15722 VALLEY PARK LANE VICTORVILLE, CA 92394
   888852-4547
 Nissan OEM Factory parts

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 PRIVACY POLICY   SHIPPING POLICY   RETURN POLICY   TERMS OF USE 

No refunds after 30 days of invoice date. All return parts(other than parts in bags, etc.) must be in the original packaging  and you should include a copy of your invoice. If your order did NOT include the VIN, there may be delays or possibly no refund or exchanges on the parts ordered! There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed parts. There will be a 20% restocking fee for all returnable items, unless the error is ours, then we will cover shipping expenses with a return label and re-send the correct item to you. If the order error is the customers, charges for shipping and handling are not refundable.

 

Please contact us for a Return Authorization Number, prior to returning any merchandise. If you choose to email us, please include your order number and "Return Authorization" in the subject line. Returns will not be accepted without a Return Authorization Number. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under “Your Account” on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.

 

Returns: Log in and click the order status icon located on the top-right corner of the screen. Click on the order number for the item that is being returned. In the next screen, click the return button and choose a reason for the return from the drop-down menu. We will then send you a Return Authorization number. At this point you can ship the item back to us. Write this number visibly on the outside of the package. Please include either the original packing slip or the item order number with the return. For your protection, we recommend that you use Insured Parcel Post. A credit will be issued when we have received the part and verified that its condition is acceptable.

 

Core Policy: examples" are all OEM remanufactures parts like starters, altenators, transmissions, etc. Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be assembled, clean, complete with no missing parts (ex. distributor with cap and rotor), undamaged, (ex. starter not broken) and in the original box or packaging. If you purchase a catalytic converter, it must be in one piece and still have catalyst inside converter. If you have any questions on core charges please feel free to contact us and we will be happy to answer them.

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